@font-face{font-family:'Source Sans 3';font-style:italic;font-weight:200 900;font-display:swap;src:url('/static/fonts/source-sans-3-italic-latin.woff2') format('woff2')}
@font-face{font-family:'Source Sans 3';font-style:normal;font-weight:200 900;font-display:swap;src:url('/static/fonts/source-sans-3-normal-latin.woff2') format('woff2')}
/* HELP Desk — design tokens. Navy is HELP's brand; neutrals carry a slight blue bias; semantic colors are separate from the accent. */
:root{
  --brand:#1A4480;--brand-600:#163A6E;--brand-700:#12305B;--brand-50:#EEF3FA;--brand-100:#DCE6F5;--brand-200:#B9CCEB;
  --primary:#1A4480;--primary-hover:#163A6E;--on-primary:#FFFFFF;--topnav:#1A4480;--topnav-fg:#FFFFFF;--topnav-soft:rgba(255,255,255,.14);
  --bg:#F3F5F9;--surface:#FFFFFF;--surface-2:#F8FAFC;--line:#E2E8F0;--line-2:#CBD5E1;--row-hover:#F8FAFD;
  --text:#0F172A;--text-2:#334155;--muted:#64748B;--faint:#94A3B8;
  --blue:#1D4ED8;--blue-bg:#DBEAFE;--indigo:#4338CA;--indigo-bg:#E0E7FF;--amber:#B45309;--amber-bg:#FEF3C7;--green:#15803D;--green-bg:#DCFCE7;--red:#B91C1C;--red-bg:#FEE2E2;--gray:#475569;--gray-bg:#E2E8F0;
  --internal-bg:#FFFBEB;--internal-line:#FDE68A;--internal-tag-bg:#FDE68A;--internal-tag-fg:#92400E;
  --radius:12px;--radius-sm:8px;--shadow:0 1px 2px rgba(15,23,42,.05),0 1px 3px rgba(15,23,42,.06);--shadow-md:0 6px 18px rgba(15,23,42,.10);
  --font:"Source Sans 3","Segoe UI",system-ui,-apple-system,Roboto,Helvetica,Arial,sans-serif;
  --sidebar:236px;--logo-filter:none;color-scheme:light;
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){--brand:#8FB3EA;--brand-600:#A9C4F0;--brand-700:#C3D6F5;--brand-50:#1B2A45;--brand-100:#24385C;--brand-200:#35558A;
  --primary:#2F62B0;--primary-hover:#3A72C8;--on-primary:#FFFFFF;--topnav:#101D33;--topnav-fg:#E8EDF5;--topnav-soft:rgba(255,255,255,.10);
  --bg:#0C1322;--surface:#141C2C;--surface-2:#1A2436;--line:#243047;--line-2:#334259;--row-hover:#18213300;
  --text:#E8EDF5;--text-2:#C3CCDA;--muted:#8B98AD;--faint:#64718A;
  --blue:#93B4F5;--blue-bg:#1C2D4F;--indigo:#B0B4F7;--indigo-bg:#272C5A;--amber:#F2C15C;--amber-bg:#3D2E10;--green:#7BD39A;--green-bg:#12301F;--red:#F39A9A;--red-bg:#3B1A1A;--gray:#AEB8C8;--gray-bg:#2A3446;
  --internal-bg:#2C2410;--internal-line:#4D3C14;--internal-tag-bg:#4D3C14;--internal-tag-fg:#F2C15C;
  --shadow:0 1px 2px rgba(0,0,0,.35),0 1px 3px rgba(0,0,0,.3);--shadow-md:0 8px 22px rgba(0,0,0,.45);--logo-filter:brightness(0) invert(1);color-scheme:dark;}}
:root[data-theme="dark"]{--brand:#8FB3EA;--brand-600:#A9C4F0;--brand-700:#C3D6F5;--brand-50:#1B2A45;--brand-100:#24385C;--brand-200:#35558A;
  --primary:#2F62B0;--primary-hover:#3A72C8;--on-primary:#FFFFFF;--topnav:#101D33;--topnav-fg:#E8EDF5;--topnav-soft:rgba(255,255,255,.10);
  --bg:#0C1322;--surface:#141C2C;--surface-2:#1A2436;--line:#243047;--line-2:#334259;--row-hover:#18213300;
  --text:#E8EDF5;--text-2:#C3CCDA;--muted:#8B98AD;--faint:#64718A;
  --blue:#93B4F5;--blue-bg:#1C2D4F;--indigo:#B0B4F7;--indigo-bg:#272C5A;--amber:#F2C15C;--amber-bg:#3D2E10;--green:#7BD39A;--green-bg:#12301F;--red:#F39A9A;--red-bg:#3B1A1A;--gray:#AEB8C8;--gray-bg:#2A3446;
  --internal-bg:#2C2410;--internal-line:#4D3C14;--internal-tag-bg:#4D3C14;--internal-tag-fg:#F2C15C;
  --shadow:0 1px 2px rgba(0,0,0,.35),0 1px 3px rgba(0,0,0,.3);--shadow-md:0 8px 22px rgba(0,0,0,.45);--logo-filter:brightness(0) invert(1);color-scheme:dark;}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}body{margin:0;font-family:var(--font);font-size:15.5px;line-height:1.5;color:var(--text);background:var(--bg)}
a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}
h1,h2,h3{margin:0;line-height:1.25;text-wrap:balance}h1{font-size:24px;font-weight:700;letter-spacing:-.005em}h2{font-size:16.5px;font-weight:650;color:var(--text)}h3{font-size:14px;font-weight:650;color:var(--text-2)}
p{margin:0}.muted{color:var(--muted)}.faint{color:var(--faint)}.small{font-size:12.5px}.num{font-variant-numeric:tabular-nums}.warn{color:var(--amber)}.err{color:var(--red)}
code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12.5px;background:var(--surface-2);border:1px solid var(--line);padding:1px 5px;border-radius:5px}
svg.ic{width:18px;height:18px;flex:none;vertical-align:-4px}

/* ---------- shells */
.shell{display:grid;grid-template-columns:var(--sidebar) minmax(0,1fr);min-height:100vh}
.sidebar{background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;padding:14px 12px}
.brand{display:flex;align-items:center;gap:10px;padding:6px 8px 16px;color:var(--text);font-weight:700;font-size:15px;letter-spacing:-.01em}.brand:hover{text-decoration:none}
.mark{display:inline-grid;place-items:center;width:30px;height:30px;border-radius:9px;background:var(--primary);color:#fff;font-weight:800;font-size:15px;flex:none}
.sidebar nav{display:flex;flex-direction:column;gap:2px}.sidebar .navgroup{margin-top:14px;padding:8px 10px 4px;font-size:11px;font-weight:650;letter-spacing:.06em;text-transform:uppercase;color:var(--faint)}
.navlink{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:9px;color:var(--text-2);font-weight:500}.navlink:hover{background:var(--surface-2);text-decoration:none;color:var(--text)}.navlink.on{background:var(--brand-50);color:var(--brand);font-weight:600}.navlink .ic{color:currentColor;opacity:.85}
.sidebar-foot{margin-top:auto;border-top:1px solid var(--line);padding-top:12px;display:flex;align-items:center;gap:10px;min-width:0}.sidebar-foot .who{min-width:0;flex:1}.sidebar-foot .who b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-foot .who span{font-size:12px;color:var(--muted);text-transform:capitalize}
.sidebar-foot form{margin:0}.iconbtn{display:inline-grid;place-items:center;width:32px;height:32px;border-radius:8px;border:1px solid transparent;background:transparent;color:var(--muted);cursor:pointer}.iconbtn:hover{background:var(--surface-2);color:var(--text)}
.content{min-width:0;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:12px;padding:10px 24px;background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.topbar .search{flex:1;max-width:520px;display:flex;align-items:center;gap:8px;background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:0 10px}.topbar .search .ic{color:var(--faint)}.topbar .search input{border:0;background:transparent;padding:8px 0;flex:1;min-width:0;font:inherit;color:var(--text)}.topbar .search input:focus{outline:0}
.topbar .spacer{flex:1}
main.page{padding:22px 24px 48px;max-width:1360px;width:100%}main.page.narrow{max-width:960px}
/* end-user portal shell */
.portal-shell{min-height:100vh}
.portal-top{background:var(--topnav);color:var(--topnav-fg)}.portal-top .inner{max-width:1040px;margin:0 auto;padding:0 20px;display:flex;align-items:center;gap:18px;min-height:60px}
.portal-top .brand{color:var(--topnav-fg);padding:0}
.portal-top nav{display:flex;gap:2px}.portal-top nav a{color:var(--topnav-fg);opacity:.82;padding:8px 12px;border-radius:8px;font-weight:500}.portal-top nav a.on,.portal-top nav a:hover{background:var(--topnav-soft);opacity:1;text-decoration:none}
.portal-top .who{margin-left:auto;display:flex;align-items:center;gap:10px;font-size:13px}.portal-top .who form{margin:0}.portal-top .who .iconbtn{color:var(--topnav-fg);opacity:.85}.portal-top .who .iconbtn:hover{background:var(--topnav-soft);opacity:1}
.portal-main{max-width:1040px;margin:0 auto;padding:24px 20px 56px}
.foot{max-width:1040px;margin:0 auto;padding:0 20px 28px;color:var(--faint);font-size:12px}.shell .foot{max-width:none;padding:0 24px 24px}

/* ---------- page header */
.pagehead{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:16px;flex-wrap:wrap}.pagehead .sub{margin-top:6px;color:var(--muted);display:flex;flex-wrap:wrap;gap:6px 10px;align-items:center}
.crumbs{font-size:12.5px;color:var(--muted);margin-bottom:6px}.crumbs a{color:var(--muted)}
.actions-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}

/* ---------- buttons, chips, tabs */
.btn{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line-2);background:var(--surface);color:var(--text);padding:8px 14px;border-radius:9px;font:inherit;font-weight:600;cursor:pointer;line-height:1.2;white-space:nowrap}.btn:hover{background:var(--surface-2);text-decoration:none}
.btn.primary{background:linear-gradient(180deg,color-mix(in srgb,var(--primary) 88%,#fff),var(--primary));border-color:var(--primary);color:var(--on-primary);box-shadow:0 1px 2px rgba(15,23,42,.18)}.btn.primary:hover{background:var(--primary-hover);border-color:var(--primary-hover)}.btn.small{padding:5px 10px;font-size:12.5px;border-radius:7px}.btn.ghost{border-color:transparent;background:transparent;color:var(--brand)}.btn.ghost:hover{background:var(--brand-50)}
.btn.danger{color:var(--red)}.btn.block{display:flex;justify-content:center;width:100%}
.linkbtn{background:none;border:0;padding:0;font:inherit;color:var(--brand);cursor:pointer;text-decoration:underline}
.chip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line-2);border-radius:999px;padding:5px 11px;background:var(--surface);color:var(--text-2);font-size:12.5px;font-weight:500}.chip:hover{text-decoration:none;background:var(--surface-2)}.chip.on{background:var(--primary);color:var(--on-primary);border-color:var(--primary)}.chip b{font-weight:700}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:14px;overflow-x:auto;scrollbar-width:none}.tabs a{padding:9px 12px;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;font-weight:500}.tabs a:hover{color:var(--text);text-decoration:none}.tabs a.on{color:var(--brand);border-color:var(--brand);font-weight:650}.tabs .count{display:inline-block;min-width:20px;text-align:center;background:var(--gray-bg);color:var(--text-2);border-radius:999px;padding:0 6px;font-size:11.5px;font-weight:650;margin-left:4px}.tabs a.on .count{background:var(--brand-100);color:var(--brand)}
.badge{display:inline-flex;align-items:center;gap:6px;padding:2px 9px 2px 7px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;background:var(--gray-bg);color:var(--gray)}.badge::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;opacity:.9}
.badge.s-open{background:var(--indigo-bg);color:var(--indigo)}.badge.s-new{background:var(--blue-bg);color:var(--blue)}.badge.s-pending{background:var(--amber-bg);color:var(--amber)}.badge.s-closed{background:var(--green-bg);color:var(--green)}.badge.s-deleted{background:var(--gray-bg);color:var(--gray)}
.badge.o-sent{background:var(--green-bg);color:var(--green)}.badge.o-failed{background:var(--red-bg);color:var(--red)}.badge.o-queued{background:var(--blue-bg);color:var(--blue)}.badge.o-suppressed{background:var(--gray-bg);color:var(--gray)}
.prio{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--text-2);white-space:nowrap}.prio::before{content:"";width:8px;height:8px;border-radius:2px;background:var(--faint)}.prio.p-1::before,.prio.p-2::before{background:#DC2626}.prio.p-3::before{background:#F59E0B}.prio.p-4::before{background:#3B82F6}.prio.p-5::before{background:var(--faint)}
.avatar{display:inline-grid;place-items:center;width:28px;height:28px;border-radius:50%;font-size:11px;font-weight:700;color:#fff;flex:none;letter-spacing:.02em}.avatar.lg{width:38px;height:38px;font-size:14px}.avatar.sm{width:22px;height:22px;font-size:9.5px}
.a0{background:#1A4480}.a1{background:#0F766E}.a2{background:#7C3AED}.a3{background:#B45309}.a4{background:#BE185D}.a5{background:#047857}.a6{background:#4338CA}.a7{background:#9F1239}
.person{display:inline-flex;align-items:center;gap:8px;min-width:0}.person .pname{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* ---------- cards, tiles, tables */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;box-shadow:var(--shadow)}.card+.card,.stack>*+*{margin-top:14px}.card h2{margin-bottom:12px}
.cardhead{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}.cardhead h2{margin:0}
.tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:16px}.tile{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;color:var(--text);box-shadow:var(--shadow);display:block;position:relative;overflow:hidden}.tile b{display:block;font-size:26px;font-weight:700;letter-spacing:-.02em;font-variant-numeric:tabular-nums;color:var(--text)}.tile span{color:var(--muted);font-size:12.5px}a.tile:hover{text-decoration:none;border-color:var(--brand-200);box-shadow:var(--shadow-md)}
.tile::after{content:"";position:absolute;inset:0 0 auto 0;height:3px;background:var(--line-2)}.tile.t-new::after{background:var(--blue)}.tile.t-pending::after{background:var(--amber)}.tile.t-stale::after{background:var(--red)}.tile.t-closed::after{background:var(--green)}.tile.t-new b{color:var(--blue)}.tile.t-pending b{color:var(--amber)}.tile.t-stale b{color:var(--red)}.tile.t-closed b{color:var(--green)}
.grid3{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px;margin-bottom:16px}
.tablewrap{overflow-x:auto;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}
table.tickets{width:100%;border-collapse:collapse;font-size:14.5px}table.tickets th{text-align:left;font-weight:600;color:var(--muted);font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;padding:11px 11px;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--surface-2)}
table.tickets td{padding:10px 11px;border-bottom:1px solid var(--line);vertical-align:middle}table.tickets tr:last-child td{border-bottom:0}table.tickets tbody tr:hover td{background:var(--row-hover)}
td.num,th.num{text-align:right;white-space:nowrap;color:var(--muted);width:1%;font-variant-numeric:tabular-nums}td.num a{color:var(--muted);font-weight:600}td.title{min-width:200px}td.title a{font-weight:600;color:var(--text)}td.title a:hover{color:var(--brand)}td.title .under{display:block;color:var(--muted);font-size:12px;margin-top:2px}td.cat{color:var(--muted);font-size:12.5px;white-space:nowrap}td.when{white-space:nowrap;color:var(--muted);font-size:12.5px}
table.mini{width:100%;border-collapse:collapse;font-size:13.5px}table.mini td,table.mini th{padding:7px 4px;border-bottom:1px solid var(--line);text-align:left}table.mini tr:last-child td{border-bottom:0}table.mini th{color:var(--muted);font-weight:600;font-size:11.5px;text-transform:uppercase;letter-spacing:.05em}table.mini td.num{text-align:right;font-weight:600;color:var(--text);width:1%}
.bar{display:block;height:6px;border-radius:3px;background:var(--brand-100);margin-top:4px;overflow:hidden}.bar i{display:block;height:100%;background:var(--brand);border-radius:3px}
.empty{padding:34px 20px;text-align:center;color:var(--muted);background:var(--surface);border:1px dashed var(--line-2);border-radius:var(--radius)}.empty b{display:block;color:var(--text);margin-bottom:4px}
.pager{display:flex;gap:6px;align-items:center;margin:14px 0;flex-wrap:wrap}.pager a{padding:5px 10px;border:1px solid var(--line-2);border-radius:7px;background:var(--surface);font-weight:500}.pager a:hover{text-decoration:none;background:var(--surface-2)}.pager a.on{background:var(--primary);color:var(--on-primary);border-color:var(--primary)}.pager .muted{margin-left:6px}
.kv{display:grid;grid-template-columns:150px 1fr;gap:8px 14px;margin:0}.kv dt{color:var(--muted)}.kv dd{margin:0}
.flash{display:flex;align-items:center;gap:10px;padding:11px 14px;border-radius:10px;margin-bottom:16px;background:var(--green-bg);color:var(--green);border:1px solid #BBF7D0;font-weight:500}.flash.err{background:var(--red-bg);color:var(--red);border-color:#FECACA}.flash.warn{background:var(--amber-bg);color:var(--amber);border-color:#FDE68A}

/* ---------- forms */
input,select,textarea{font:inherit;padding:8px 11px;border:1px solid var(--line-2);border-radius:9px;background:var(--surface);color:var(--text);max-width:100%;min-width:0}input:focus,select:focus,textarea:focus{outline:2px solid var(--brand-200);outline-offset:1px;border-color:var(--brand)}textarea{width:100%;resize:vertical;line-height:1.5}
input[type=file]{padding:6px 8px;background:var(--surface-2)}input[type=checkbox],input[type=radio]{width:16px;height:16px;accent-color:var(--brand);margin:0}
.form label,.field{display:block;margin-bottom:14px;font-weight:600;font-size:13px;color:var(--text-2)}.form label>input:not([type=checkbox]):not([type=radio]),.form label>select,.form label>textarea,.field>input,.field>select,.field>textarea{display:block;width:100%;margin-top:6px;font-weight:400;color:var(--text)}
.form .row{display:flex;gap:14px;flex-wrap:wrap}.form .row>label{flex:1 1 180px;min-width:0}.form .row>label.grow{flex-basis:100%}
.hint{display:block;font-weight:400;color:var(--muted);font-size:12px;margin-top:5px}.req{color:var(--red)}
.actions{display:flex;gap:10px;align-items:center;margin-top:6px;flex-wrap:wrap}
.check{display:flex !important;align-items:flex-start;gap:9px;font-weight:500 !important;color:var(--text) !important}.check input{margin-top:3px}.check .hint{margin-top:2px}.check.big b{display:block;font-weight:650}
.seg{display:inline-flex;background:var(--surface-2);border:1px solid var(--line);border-radius:9px;padding:3px;gap:2px}.seg label{display:inline-flex;align-items:center;gap:6px;padding:5px 11px;border-radius:7px;cursor:pointer;font-weight:500;color:var(--muted);margin:0 !important}.seg input{position:absolute;opacity:0;pointer-events:none}.seg label:has(input:checked){background:var(--surface);color:var(--text);box-shadow:var(--shadow);font-weight:600}.seg label.internal:has(input:checked){color:var(--amber)}
.filters{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:14px}.filters .grow{flex:1;min-width:220px}.filters label{display:flex;gap:6px;align-items:center;font-size:13px;color:var(--text-2)}
.inline{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.inline input,.inline select{padding:5px 9px;font-size:13px}

/* ---------- ticket pages */
.cols{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:16px;align-items:start}.cols .main{min-width:0}.cols .side{position:sticky;top:76px}
.portal-main .cols .side{top:16px}
.tickethead{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;margin-bottom:16px;box-shadow:var(--shadow)}.tickethead h1{font-size:20px;margin:4px 0 8px}
.meta{display:flex;flex-wrap:wrap;gap:6px 14px;align-items:center;color:var(--muted);font-size:13px}.meta .sep{color:var(--line-2)}
.rich{overflow-wrap:anywhere;line-height:1.6}.rich p{margin:0 0 .6em}.rich p:last-child{margin-bottom:0}.rich img{max-width:100%}.rich table{border-collapse:collapse;max-width:100%}.rich td,.rich th{border:1px solid var(--line);padding:3px 6px}.rich blockquote{border-left:3px solid var(--line-2);margin:0;padding-left:10px;color:var(--muted)}.rich pre{white-space:pre-wrap}.rich a{text-decoration:underline}
.desc .byline{display:flex;align-items:center;gap:10px;margin-bottom:12px;flex-wrap:wrap}.desc .byline .muted{font-size:12.5px}
.solution{border-left:4px solid var(--green)}
.timeline{list-style:none;padding:0;margin:0}.timeline>li{display:grid;grid-template-columns:36px minmax(0,1fr);gap:10px;padding:12px 0;border-top:1px solid var(--line)}.timeline>li:first-child{border-top:0;padding-top:0}
.note .head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:4px;font-size:13px}.note .head b{color:var(--text)}.note .head .muted{font-size:12px}.note .tag{font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;background:var(--gray-bg);padding:1px 7px;border-radius:999px;color:var(--text-2);font-weight:650}
.note.internal .body{background:var(--internal-bg);border:1px solid var(--internal-line);border-radius:10px;padding:10px 12px}.note.internal .tag{background:var(--internal-tag-bg);color:var(--internal-tag-fg)}.note.shared .tag{background:var(--green-bg);color:var(--green)}
.note .body{color:var(--text)}
.composer textarea{min-height:96px}.composer .toolbar{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin:10px 0}.composer .toolbar input[type=file]{flex:1;min-width:200px}
.attachments{list-style:none;padding:0;margin:10px 0 0;display:flex;flex-wrap:wrap;gap:6px}.attachments li a{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface-2);border-radius:8px;padding:4px 9px;font-size:12.5px;color:var(--text)}.attachments li a:hover{border-color:var(--brand-200);text-decoration:none}
.props h2{margin-bottom:10px}.props .form label{margin-bottom:10px}.props dl.kv{grid-template-columns:110px 1fr;font-size:13px;margin-bottom:14px}
.history summary{cursor:pointer;font-weight:600;color:var(--text-2)}.history ol{margin:10px 0 0;padding-left:0;list-style:none;font-size:13px}.history li{padding:5px 0;border-top:1px solid var(--line);display:flex;gap:10px;flex-wrap:wrap}.history li .muted{min-width:150px}
.resolve{border-left:4px solid var(--brand)}

/* ---------- portal */
.hero{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:18px;align-items:center;background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:26px 28px;margin-bottom:18px;box-shadow:var(--shadow)}.hero h1{font-size:27px;margin-bottom:6px}.hero p{color:var(--muted);max-width:60ch}
.roots{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;margin-bottom:26px}.root{display:flex;gap:14px;align-items:flex-start;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:16px;color:var(--text);box-shadow:var(--shadow)}.root:hover{text-decoration:none;border-color:var(--brand-200);box-shadow:var(--shadow-md)}.root .rico{width:40px;height:40px;border-radius:11px;background:var(--brand-50);color:var(--brand);display:grid;place-items:center;flex:none}.root b{display:block;font-size:15px;margin-bottom:3px}.root span{color:var(--muted);font-size:12.5px;line-height:1.45}
.section-title{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin:0 0 10px}

/* ---------- login */
.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px 16px;background:radial-gradient(1200px 600px at 50% -20%,var(--brand-50),var(--bg) 60%)}
.login{width:100%;max-width:440px;background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:30px 30px 26px;box-shadow:var(--shadow-md)}.login .brand{padding:0 0 18px}.login h1{font-size:20px;margin-bottom:6px}.login .lead{color:var(--muted);margin-bottom:20px}
.btn.ms{justify-content:center;width:100%;padding:11px 14px;font-size:14px}.devlogin{margin-top:22px;border-top:1px solid var(--line);padding-top:18px}.devlogin h2{font-size:13px;margin-bottom:4px}.devlogin .small{margin-bottom:12px}
.cattree,.cattree ul{list-style:none;padding-left:0;margin:0}.cattree ul{padding-left:22px;border-left:1px dashed var(--line-2);margin:6px 0 12px}.cattree li{margin:5px 0}.cattree .inactive>form input{text-decoration:line-through;color:var(--muted)}

/* ---------- responsive */
@media (max-width:980px){.cols{grid-template-columns:1fr}.cols .side{position:static}}
@media (max-width:860px){
  .shell{grid-template-columns:1fr}.sidebar{position:static;height:auto;flex-direction:row;align-items:center;gap:6px;padding:8px 12px;border-right:0;border-bottom:1px solid var(--line);overflow-x:auto;scrollbar-width:none}
  .sidebar .brand{padding:0 8px 0 0}.sidebar nav{flex-direction:row;gap:2px}.sidebar .navgroup{display:none}.navlink{padding:6px 9px;white-space:nowrap}.navlink .ic{display:none}.sidebar-foot{margin:0 0 0 auto;border:0;padding:0}.sidebar-foot .who{display:none}
  .topbar{padding:8px 14px}main.page{padding:14px 14px 40px}.shell .foot{padding:0 14px 20px}
  .portal-top .inner{flex-wrap:wrap;padding:8px 14px;min-height:0;gap:8px}.portal-top nav{order:3;flex-basis:100%;overflow-x:auto}.portal-main{padding:16px 14px 44px}
  .hero{grid-template-columns:1fr;padding:20px}h1{font-size:19px}.card{padding:14px 16px}
}
@media (prefers-reduced-motion:no-preference){.tile,.root,.btn{transition:box-shadow .15s,border-color .15s,background .15s}}
.brand{white-space:nowrap}td.cat{white-space:nowrap;max-width:170px;line-height:1.3}td.cat .leaf,td.cat .under{display:block;overflow:hidden;text-overflow:ellipsis}td.cat .leaf{color:var(--text);font-size:13px}td.cat .under{font-size:11.5px;margin-top:1px}
@media (max-width:860px){.topbar .btn span.lbl{display:none}.topbar .btn{padding:8px 10px}}

/* ---------- logo, theme toggle, polish */
.logo{display:block;height:44px;width:auto;filter:var(--logo-filter)}.logo.inverse{filter:brightness(0) invert(1)}.logo.big{height:84px;margin:0 auto 14px}
.sidebar .brand{flex-direction:column;align-items:flex-start;gap:6px;padding:6px 8px 18px}.sidebar .brand .logo{height:52px}.sidebar .brand .wordmark{font-size:12px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--muted)}
.portal-top .brand .logo{height:40px}.portal-top .brand .wordmark{font-weight:700;font-size:15px;margin-left:10px}
.login .brand{display:block;text-align:center}.login .brand .wordmark{display:block;font-size:12px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--muted)}
.themebtn{margin-left:auto}.sidebar-foot .themebtn{margin-left:0}
:focus-visible{outline:2px solid var(--brand-200);outline-offset:2px}.btn:focus-visible,.chip:focus-visible,.navlink:focus-visible{outline-color:var(--brand)}
.card,.tile,.root,.tablewrap,.tickethead{transition:border-color .15s,box-shadow .15s}
table.tickets thead th{position:sticky;top:0;z-index:1}
.empty .ic{width:28px;height:28px;color:var(--faint);margin-bottom:8px}
@media (max-width:860px){.sidebar .brand{flex-direction:row;align-items:center;gap:8px;padding:0 8px 0 0}.sidebar .brand .logo{height:34px}.sidebar .brand .wordmark{display:none}}

/* ---------- queue: bulk bar + inline quick controls; back links; people links */
.back{display:inline-flex;align-items:center;gap:4px;color:var(--muted);font-size:13px;margin-bottom:6px}.back:hover{color:var(--brand);text-decoration:none}.back .ic{width:16px;height:16px}
a.plink{color:inherit}a.plink:hover{color:var(--brand);text-decoration:none}
.qform{display:inline-flex;align-items:center;gap:4px;margin:0}.qsel{appearance:none;-webkit-appearance:none;padding:3px 22px 3px 9px;border-radius:999px;font-size:12.5px;font-weight:600;border:1px solid transparent;background:var(--gray-bg) url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2364748B' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><path d='m6 9 6 6 6-6'/></svg>") no-repeat right 6px center/12px;color:var(--gray);cursor:pointer;max-width:140px;overflow:hidden;text-overflow:ellipsis;text-overflow:ellipsis}
.qsel.s-new{background-color:var(--blue-bg);color:var(--blue)}.qsel.s-open{background-color:var(--indigo-bg);color:var(--indigo)}.qsel.s-pending{background-color:var(--amber-bg);color:var(--amber)}.qsel.s-closed{background-color:var(--green-bg);color:var(--green)}.qsel.s-deleted{background-color:var(--gray-bg);color:var(--gray)}
.qsel.unset{background-color:transparent;border-color:var(--line-2);color:var(--muted);font-weight:500}.qsel:hover{filter:brightness(.97)}.js .qgo{display:none}
td.sel,th.sel{width:1%;padding-right:4px}td.sel input,th.sel input{width:16px;height:16px;accent-color:var(--brand)}
.bulkbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:10px 14px;margin:12px 0;box-shadow:var(--shadow);position:sticky;bottom:12px;z-index:4}.bulkbar .count{font-weight:650;min-width:120px}.bulkbar.idle .count{color:var(--muted);font-weight:500}.bulkbar .grp{display:none;align-items:center;gap:6px}.bulkbar .grp.on{display:inline-flex}.bulkbar select,.bulkbar input[type=text]{padding:6px 9px;font-size:13.5px}
/* ---------- charts */
.viz-root{--series-1:#2a78d6;--series-2:#eb6834;--series-3:#1baf7a;--series-4:#eda100;--series-5:#e87ba4;--series-6:#008300;--series-7:#4a3aa7;--series-8:#e34948;--st-new:#2a78d6;--st-open:#4a3aa7;--st-pending:#eb6834;--st-closed:#008300;--st-deleted:#64748B}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .viz-root{--series-1:#3987e5;--series-2:#d95926;--series-3:#199e70;--series-4:#c98500;--series-5:#d55181;--series-6:#008300;--series-7:#9085e9;--series-8:#e66767;--st-new:#3987e5;--st-open:#9085e9;--st-pending:#d95926;--st-closed:#2fa352;--st-deleted:#8B98AD}}
:root[data-theme="dark"] .viz-root{--series-1:#3987e5;--series-2:#d95926;--series-3:#199e70;--series-4:#c98500;--series-5:#d55181;--series-6:#008300;--series-7:#9085e9;--series-8:#e66767;--st-new:#3987e5;--st-open:#9085e9;--st-pending:#d95926;--st-closed:#2fa352;--st-deleted:#8B98AD}
svg.viz{display:block;max-width:100%;height:auto;font-family:var(--font)}svg.viz text{font-size:12px;fill:var(--muted)}svg.viz .viz-label{fill:var(--text-2);font-size:12.5px}svg.viz .viz-value{fill:var(--text);font-weight:600;font-size:12.5px;font-variant-numeric:tabular-nums}svg.viz .viz-tick{font-size:11px;fill:var(--faint);font-variant-numeric:tabular-nums}svg.viz .viz-grid{stroke:var(--line);stroke-width:1}svg.viz .viz-axis{stroke:var(--line-2);stroke-width:1}svg.viz .viz-hero{fill:var(--text);font-size:26px;font-weight:700}svg.viz .viz-muted{fill:var(--muted);font-size:12px}svg.viz .viz-onmark{fill:#fff;font-size:11px;font-weight:700}svg.viz .viz-dot{stroke:var(--surface);stroke-width:2}svg.viz [data-tip]{cursor:default}svg.viz [data-tip]:hover{filter:brightness(1.08)}
.viz-legend{list-style:none;padding:0;margin:8px 0 0;display:flex;flex-wrap:wrap;gap:6px 14px;font-size:12.5px;color:var(--text-2)}.viz-legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px;vertical-align:-1px}.viz-legend b{color:var(--text);font-variant-numeric:tabular-nums}
.viz-card{display:flex;flex-direction:column;gap:6px}.viz-card .viz-wrap{display:flex;gap:16px;align-items:center;flex-wrap:wrap}.viz-card details{margin-top:6px}.viz-card summary{cursor:pointer;color:var(--muted);font-size:12.5px}
.viz-tip{position:fixed;z-index:50;pointer-events:none;background:var(--text);color:var(--surface);font-size:12.5px;padding:5px 9px;border-radius:7px;box-shadow:var(--shadow-md);transform:translate(-50%,calc(-100% - 10px));white-space:nowrap}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(360px,1fr));gap:14px;margin-bottom:16px}.viz-span{grid-column:1/-1}.viz-card .viz-wrap>svg.viz-donut{width:220px;flex:none}
/* ---------- profile */
.profile-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:14px;margin-bottom:16px}.profile-grid .card h2{display:flex;align-items:center;justify-content:space-between;gap:8px}.profile-grid .need{font-size:11.5px;color:var(--amber);font-weight:500;background:var(--amber-bg);padding:1px 7px;border-radius:999px}.profile-grid .ok{font-size:11.5px;color:var(--green);background:var(--green-bg);padding:1px 7px;border-radius:999px}
.devlist{list-style:none;padding:0;margin:0}.devlist li{display:flex;justify-content:space-between;gap:10px;padding:7px 0;border-top:1px solid var(--line);font-size:13.5px}.devlist li:first-child{border-top:0}.devlist .muted{font-size:12.5px}
.tokenbox{background:var(--amber-bg);border:1px solid var(--internal-line);border-radius:10px;padding:12px 14px;margin-bottom:14px}.tokenbox code{font-size:13px;word-break:break-all;background:var(--surface)}
.groups{display:flex;flex-wrap:wrap;gap:6px}.groups span{background:var(--surface-2);border:1px solid var(--line);border-radius:999px;padding:2px 9px;font-size:12px}
/* ---------- guided request flow */
.wizard{max-width:860px;margin:0 auto}.wizard h1{font-size:26px;margin:14px 0 6px}.wizard .lead{color:var(--muted);margin-bottom:18px;font-size:15.5px}.wizard .pathline a{margin-left:8px;font-size:13px}
.stepper{display:flex;gap:6px;list-style:none;padding:0;margin:0 0 6px;flex-wrap:wrap}.stepper li{display:flex;align-items:center;gap:8px;padding:6px 12px 6px 6px;border-radius:999px;background:var(--surface);border:1px solid var(--line);font-size:13px;color:var(--muted)}.stepper li a{display:flex;align-items:center;gap:8px;color:inherit}.stepper li a:hover{text-decoration:none;color:var(--brand)}
.stepper .dot{display:inline-grid;place-items:center;width:22px;height:22px;border-radius:50%;background:var(--gray-bg);color:var(--text-2);font-size:11.5px;font-weight:700}.stepper li.done .dot{background:var(--green-bg);color:var(--green)}.stepper li.now{border-color:var(--brand);color:var(--text)}.stepper li.now .dot{background:var(--primary);color:#fff}.stepper li.done .lbl{color:var(--text-2)}
.choices{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:12px}.choices.compact{grid-template-columns:repeat(auto-fill,minmax(220px,1fr))}
.choice{display:flex;align-items:center;gap:14px;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:16px 16px 16px 14px;color:var(--text);text-decoration:none;box-shadow:var(--shadow);min-height:72px}.choice:hover{text-decoration:none;border-color:var(--brand-200);box-shadow:var(--shadow-md);transform:translateY(-1px)}.choice:focus-visible{outline:2px solid var(--brand)}
.choice .cico{width:44px;height:44px;border-radius:12px;background:var(--brand-50);color:var(--brand);display:grid;place-items:center;flex:none}.choice .cico .ic{width:22px;height:22px}.choice.big .cico{width:52px;height:52px;border-radius:14px}.choice.big .cico .ic{width:26px;height:26px}
.choice .ctext{display:flex;flex-direction:column;gap:3px;min-width:0;flex:1}.choice .ctext b{font-size:16px}.choice.big .ctext b{font-size:18px}.choice .ctext span{color:var(--muted);font-size:13px;line-height:1.4}.choice>.ic:last-child{color:var(--faint);flex:none}
.wizard-form .cards{border:0;padding:0;margin:0 0 14px;display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:10px}.wizard-form .cards legend{font-weight:600;font-size:13px;color:var(--text-2);margin-bottom:8px;padding:0}.wizard-form .cards.small{grid-template-columns:repeat(auto-fit,minmax(140px,1fr))}
.rcard{position:relative;display:flex;gap:10px;align-items:flex-start;border:1px solid var(--line-2);border-radius:12px;padding:12px 14px;cursor:pointer;background:var(--surface);margin:0 !important;font-weight:400 !important}.rcard input{position:absolute;opacity:0;pointer-events:none}.rcard>span{display:flex;flex-direction:column;gap:2px}.rcard>span>b{color:var(--text);font-size:14.5px}.rcard>span>span{color:var(--muted);font-size:12.5px;line-height:1.35}
.rcard:has(input:checked){border-color:var(--brand);background:var(--brand-50);box-shadow:0 0 0 1px var(--brand) inset}.rcard:has(input:focus-visible){outline:2px solid var(--brand-200)}
.dropzone{display:flex;align-items:center;gap:12px;border:1.5px dashed var(--line-2);border-radius:12px;padding:14px 16px;cursor:pointer;background:var(--surface-2);margin-bottom:14px !important;font-weight:400 !important;position:relative}.dropzone:hover{border-color:var(--brand-200)}.dropzone .ic{width:22px;height:22px;color:var(--brand);flex:none}.dropzone>span{display:flex;flex-direction:column;gap:2px;flex:1}.dropzone>span>b{color:var(--text)}.dropzone input[type=file]{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%;height:100%}.dropzone .files{font-size:12.5px;color:var(--text-2);flex-basis:100%}
.more{margin-bottom:14px}.more summary{cursor:pointer;color:var(--muted);font-size:13.5px}.more label{margin-top:8px}
.btn.big{padding:11px 20px;font-size:15.5px}
.received{border-left:4px solid var(--green);margin-bottom:16px}.received .rhead{display:flex;gap:12px;align-items:center;margin-bottom:10px}.received .rhead .ic{width:34px;height:34px;color:var(--green);flex:none}.received .rhead h2{font-size:19px;margin:0}.received h3{margin:8px 0 4px;color:var(--text-2)}.received ol{margin:0 0 12px;padding-left:20px;color:var(--text-2)}.received ol li{margin:3px 0}
@media (max-width:600px){.wizard h1{font-size:21px}.choices,.choices.compact{grid-template-columns:1fr}.stepper li .lbl{display:none}.stepper li.now .lbl{display:inline}}
/* ---------- tips */
.tipcard{background:var(--surface);border:1px solid var(--line);border-left:4px solid var(--amber);border-radius:var(--radius);padding:16px 18px;margin-bottom:14px;box-shadow:var(--shadow)}.tipcard .tiphead{display:flex;gap:12px;align-items:flex-start;margin-bottom:8px}.tipcard .tiphead .ic{width:26px;height:26px;color:var(--amber);flex:none;margin-top:2px}.tipcard h2{margin:0 0 2px}.tipcard .tip{border-top:1px solid var(--line);padding-top:12px;margin-top:10px}.tipcard .tip h3{font-size:15px;color:var(--text);margin:0 0 6px}.tipcard .tip p{color:var(--text-2);line-height:1.55;margin:0 0 10px}.tipcard .tip .actions{margin-top:0}.tipcard .tip form{margin:0}
/* sidebar with many entries: nav scrolls, the account footer stays visible */
.sidebar{overflow:hidden}.sidebar nav{flex:1 1 auto;min-height:0;overflow-y:auto;scrollbar-width:thin;padding-right:2px}.navlink{padding:7px 10px}.sidebar .navgroup{margin-top:10px}
@media (max-height:820px){.sidebar .brand{padding-bottom:10px}.sidebar .brand .logo{height:44px}.navlink{padding:6px 10px;font-size:14.5px}}
@media (max-width:1400px){table.tickets .person .avatar{display:none}}